CRM Manager

CRM Manager | Retail Brand | Manchester | £50,000 - £55,000

Zachary Daniels Recruitment are currently recruiting for a CRM Manager opportunity with a growing retail brand based in Manchester.

This is a great opportunity for an experienced CRM professional to join a fast-paced business and play a key role in driving customer engagement, retention and lifecycle marketing activity across multiple channels.

The role will focus on delivering CRM campaigns, improving customer journeys and supporting wider digital and marketing activity. You'll work closely with internal teams to help drive performance, customer loyalty and repeat purchase through effective, data-led CRM activity.

Key responsibilities include:

• Managing CRM campaigns across email, SMS and other digital channels
• Supporting customer retention and loyalty initiatives
• Improving customer journeys and engagement strategies
• Using customer data and insights to optimise campaign performance
• Working closely with marketing and ecommerce teams
• Supporting segmentation, automation and personalisation activity
• Reporting on CRM performance and campaign effectiveness

We are looking for:

• Previous experience within a CRM or retention-focused role
• Background within retail, ecommerce or consumer brands preferred
• Experience using CRM or email marketing platforms
• Strong communication and organisational skills
• A commercial and data-driven mindset
• Someone comfortable working in a fast-paced environment

What's on offer:

• Salary up to £55,000
• Bonus potential
• Staff discount and benefits package
• Opportunity to join a growing retail business with strong career prospects

If you are interested in hearing more, please apply with your latest CV.